Marlow & Finch
123 Lyle Street
Technician en route
Tariq M. · Van 04
6min
Live tracking
Operative en route, with an ETA the occupier can see.
Real-time dispatch, operative identity and certifications, photo evidence attached on arrival.
Your portfolio, under control.
Tell us what needs fixing and we will take it from there.
What Reeve does
Reeve is the FM partner for property teams. Our AI platform and FM team keep facilities moving across your portfolio, from reactive jobs and compliance checks to supplier coordination, operative dispatch and resolution path reporting. Start with one job, or review your current FM workflow.
1.8d
Reeve average
vs
9.0d
Industry Average
A 7.2-day Resolution Gap where the chase lives. Source: Reeve platform data.
Supporting property teams and buildings connected to
2
AM
Service Requests Stairwell light issue
New#mf-SR-04
Stairwell light issue
New request incoming
An occupier just messaged the building.
Logged
Triaged
Quoted
Allocated
On the way
Resolved
Activity1
4th floor occupierWhatsApp
14:23
Details
Reference
mf-SR-04
Raised
—
Last update
—
Location
—
Priority
—
Reported by
—
Service partner
Reeve
Managed end-to-end by Reeve
1/6 · Logged
Three ways to start.
01
Need a job handled?
Send Reeve one job your team would otherwise have to chase. We triage it, route it and report the resolution path.
Book a job 02Reviewing your FM workflow?
Walk through how Reeve would sit alongside or replace your current helpdesk, CAFM, supplier coordination and reporting flow.
Book a platform walkthrough 03Unsure what checks apply?
Generate an indicative, non-binding checklist of common FM and compliance-related checks to review with a competent person.
Generate an indicative compliance checklistThe Resolution Gap.
Facilities Managers without Reeve show 9 days average resolution time, with Reeve they show 1.8 days. That 7.2-day gap is where property teams lose time to chasing: suppliers, occupier updates, approvals, evidence and unresolved work.
9.0d
Industry Average
The slower baseline from Reeve platform data.
1.8d
Reeve average
A faster operating route when Reeve owns the resolution path.
7.2d
The chase
Supplier follow-up, occupier updates, approvals, evidence gaps and unresolved work.
Everything property teams usually have to chase, in one flow.
From the first helpdesk message to resolution path reporting, Reeve keeps each step visible, evidenced and moving.
Live
08:14Logged
08:17Dispatched
08:24On site
09:06Resolved
Workflow
Service requests with full audit trail.
Triage, dispatch, on-site, resolved, complete visibility and evidence at every step.
Quote · Boardroom light fitting3 quotes
Reeve£180Recommended
ThermaServ Ltd£210
FrontGuard Maint£245
LightFix Co—
Quoting
Automated quoting engine.
Automatically get quotes from your suppliers and the Reeve network.
Light out on 6th floorClosed
Completed
Investigate flickering light on 6th floor behind main tea point.
Visitor notes
G9 lamp had blown. New lamp purchased; fitting reinstalled.
Evidence
Photo & report on every job.
Technicians attach photos and findings on arrival and at close, with AI-generated customer-friendly visit reports.
Building summary
Marlow & Finch — week 24
Avg. resolution1.8d
SLA hit rate96%
Recurring faults−42%
Performance intelligence
A live, per-building operating picture.
Resolution time, recurring faults, supplier performance, occupier sentiment, by building, by client, by service line.
ISO 45001readiness
87%
Asset register
Risk assessments
Audit trail
Incident reports
Compliance
Audit trails on every asset.
Every work order carried out on your asset has a full audit trail so you can keep track of compliance. The fastest way to ISO 45001.
Register a guest
Maya Chen
Thu 18 Jun · 9:30
Coffee on arrival
Estate ops
Visitor management & access.
Visitor pre-registration, door access provisioning and end-user management, allowing your occupiers direct access to the platform.
WhatsApp
Email
ZendeskIntegrations
Living in where you already work.
Raise requests and action work via WhatsApp, email or Zendesk. The experience is seamless for teams and occupiers.
Reeve keeps work moving, to support your brand.
Reeve supports your property team as its FM partner, with the ability to white-label to your brand. Your team keeps the client relationship, priorities and oversight. Reeve coordinates the AI platform, helpdesk, suppliers, operatives, evidence and reporting that keep facilities moving.
Name
Logo
Brand
Tone
FormalWarmFriendly
Recent service requestsLatest across your network
Fix the window blindsDelivered by Reeve
Shower is brokenDelivered by Reeve
Install a projector standDelivered by Reeve
Quarterly electrical safety checkDelivered by Reeve
A flexible delivery model.
For each job, your property team picks the right route; your suppliers, Reeve operatives or our vetted specialists. Reeve keeps the workflow, evidence and reporting consistent across all three, so your portfolio gets a consistent service.
Use Reeve operatives.
Use Reeve's team of operatives (in-house and vetted supply chain), ready for dispatch across a range of trades. The fastest, most reliable mode of delivery, tracked from dispatch to resolution. Proof that Reeve can make the work happen, not just log it.
- Reeve-employed operatives, embedded alongside your team
- A vetted specialist supply chain for everything else, managed end to end
- Live 'en-route' tracking
- No call-out fee model, ensuring speedy and economic delivery
Jimmy P.L2 ElectricianWith Reeve for 3 years, 4 months
Roy KendallLift EngineerWith Reeve for 2 years, 1 month
Gerry W.HVAC SpecialistWith Reeve for 4 years, 7 months
Karolis B.Delivery driverWith Reeve for 1 year, 2 months
TrishAITriaging agentIn-built AI agent on Reeve platformUse your suppliers.
Keep the contractors you already trust, and run them on the same Reeve platform, process and technology as everything else. Same workflow, same evidence, same reporting.
- Onboarded onto the same platform, triage and routing
- Live tracking and evidence capture on every job
- Quotes, approvals and SLAs managed in one place
- Full visibility, so nothing slips back to your team to chase
Full FM scope, from cleaning to compliance.
Reeve is not just reactive maintenance. It keeps the broader FM workload moving across the portfolio.
1/5 · Compliance Overview
AI-powered coordination. Real-world FM delivery.
Reeve uses AI to remove the manual coordination from FM — triage, routing, dispatch and reporting — then connects it to the people who do the work: your suppliers, Reeve operatives and vetted specialists. AI is the operating engine, not the whole pitch.
- Owns the route to resolution
- Software plus managed FM delivery
- Supplier onboarding, SLAs & performance
- Live building insights & recurring-fault actions
- Reeve chases, escalates, evidences
- Resolution path reporting & live portfolio intelligence
Legacy CAFM & logbooks
- Logs jobs
- Software only
- Supplier directory
- Static monthly reports
- Your team still chases
- Tool-adoption risk
Stairwell light issue
4th floor occupier14:23
AI triage~35 min est.
Electrical P2 priority Stairwell · Floor 4
G9 LED bulb · matchedAI
from asset register
Parts ordered
auto-attached to job
Quote approved
£96 · auto-approved
Roy Kendall allocatedAI
L2 Electrician
Roy on the way · ETA 14:31
Reeve · L2 Electrician · 8 min away
14:31
Your portfolio, under control.
Book a walkthrough and we'll map how Reeve could keep facilities moving across your portfolio, from helpdesk and AI triage to operative dispatch, supplier coordination and resolution path reporting.